Last updated: August 2026
When you contact us, log a support ticket, or message us on WhatsApp, we collect the information you provide directly: your name, email address, phone number, company name, and the content of your message or ticket. If you create a client portal account, we also store a securely hashed password.
We use this information to respond to enquiries, provide support, manage your account, and keep a record of past tickets so we can assist you faster in future. We do not sell your information to third parties.
If you message our WhatsApp Business number, that conversation is processed through Meta's WhatsApp Business Platform and linked to a support ticket in our system. Standard WhatsApp/Meta privacy terms apply to the transport of that message in addition to this policy.
We retain ticket and account data for as long as your account is active, and for a reasonable period afterward for record-keeping and legal purposes. You can request deletion of your account data by contacting us.
We use industry-standard measures including HTTPS encryption, hashed passwords, and access controls to protect your data. No system is perfectly secure, and we work to keep ours current.
You may request access to, correction of, or deletion of your personal data at any time by emailing support@itcompuzservices.com.
Questions about this policy can be sent to support@itcompuzservices.com.